by Author | May 17, 2022 | Uncategorized
The other day, I was asked by a franchisee in a large franchise organization: “What are the benefits of having a facilitator at a Franchisee meeting?” First, I started to think that the answer was obvious, then I decided to quiet my brain, and I came to understand... 
by Author | May 17, 2022 | Uncategorized
From canceling a contract to dealing with a team member who is not pulling their weight, it is always better to deal with these situations sooner than later. It makes good sense, but why don’t we do it? It is human nature to put off things that don’t feel good, while... by Author | May 17, 2022 | Uncategorized
In the past we have all received surveys asking our opinion about a product, a stay in a hotel, or some such thing. The information collected in these types of surveys is useful as long as the information is actually used. In my experience there are two factors that... 
by Author | May 15, 2022 | Uncategorized
I was negotiating with a business associate the other day and he was giving me mixed signals that made me very uncomfortable to say the least. On one hand he was telling me that every thing I was asking for in this particular transaction would not be a problem, but on... 
by Author | May 15, 2022 | Uncategorized
In my last posting I talked about communication—but the listening side more then the talking side of communication. Next, I want to talk about the next part of my definition of sales: Need. This is an important part of the sales process. A customer must not only... 
by Author | May 15, 2022 | Uncategorized
For a long time, I believed that every organization needed a great leader to be successful. I also believed that everyone needed a leader’s guidance to also be successful. I have now, over the last 5 years, come to understand we are all leaders, and we each need to be... 
